iotoms Docs

FAQ and Tips

  1. What's the difference between a Venue and a Store? A Venue is the top-level location grouping (e.g. a city or hub); a Store is the individual shop/branch that belongs to a venue. You always create the Venue first, since every Store form requires picking one.

  2. Why can't I pick a Store when adding a Register until I choose a Venue? The Store dropdown on the Register form is scoped to the selected Venue, to keep long store lists manageable — pick the Venue first and the matching stores will load.

  3. What's the difference between register types POS and Van? POS is a fixed in-store checkout terminal; Van is a mobile device used by a field sales executive making van deliveries/sales. Pick the type that matches how the terminal is actually used.

  4. What does a register's "From Time" control? It marks when the register becomes active/effective — set it to when the register actually starts being used.

  5. Can I delete a Venue? Not from the Venues list — there is no delete action there. Set its Status to Inactive or Archived instead.

  6. Can I recover a deleted Store or Register? No. Both deletions are permanent (there is no undo), so double-check before confirming.

  7. Where does a store's promotional message/image actually show up? On in-store IoT displays configured against that store.

  8. Where does store branding (logo, header, footer) get used? On receipts/documents generated for that store — set it up from the store's Branding tab.